24 CRM Tools to Level up Your Business in 2024

Managing customer relationships is a crucial aspect of any business. However, relying on spreadsheets to keep track of customer information can be time-consuming and inefficient. That’s where Customer Relationship Management (CRM) tools come in. These powerful software solutions help businesses streamline their customer management processes, improve communication, and enhance overall efficiency. In this article, we have compiled a list of 24 top CRM tools that can help level up your business in 2024.

1. Salesforce

Salesforce is one of the most popular CRM tools available today. It offers a wide range of features, including contact management, lead generation, sales forecasting, and analytics. With its user-friendly interface and robust functionality, Salesforce is an excellent choice for businesses of all sizes.

2. HubSpot CRM

HubSpot CRM is a free CRM tool that provides a comprehensive set of features to help businesses manage their customer relationships effectively. It offers contact management, email tracking, deal tracking, and more. HubSpot CRM also integrates seamlessly with other HubSpot tools, making it a great option for businesses already using HubSpot’s marketing and sales software.

3. Zoho CRM

Zoho CRM is a cloud-based CRM tool that offers a wide range of features to help businesses automate their sales processes and improve customer relationships. It provides contact management, lead generation, sales forecasting, and analytics. Zoho CRM also integrates with other Zoho applications, allowing businesses to streamline their operations.

4. Pipedrive

Pipedrive is a sales-focused CRM tool that helps businesses manage their sales pipelines effectively. It offers features such as contact management, deal tracking, email integration, and reporting. Pipedrive’s intuitive interface and customizable pipeline view make it a popular choice among sales teams.

5. Microsoft Dynamics 365

Microsoft Dynamics 365 is a comprehensive CRM tool that combines sales, marketing, and customer service functionalities. It offers features such as contact management, lead generation, email marketing, and customer service automation. Microsoft Dynamics 365 integrates seamlessly with other Microsoft applications, making it an ideal choice for businesses already using Microsoft products.

6. Freshworks CRM

Freshworks CRM is a cloud-based CRM tool that helps businesses automate their sales processes and improve customer relationships. It offers features such as contact management, lead generation, deal tracking, and analytics. Freshworks CRM also integrates with other Freshworks applications, allowing businesses to streamline their operations.

7. Insightly

Insightly is a CRM tool designed for small businesses. It offers features such as contact management, lead generation, project management, and email integration. Insightly’s user-friendly interface and affordable pricing make it a popular choice among small business owners.

8. Agile CRM

Agile CRM is an all-in-one CRM tool that offers a wide range of features to help businesses manage their customer relationships effectively. It provides contact management, lead generation, email marketing, social media integration, and more. Agile CRM’s affordable pricing and robust functionality make it a great option for small and medium-sized businesses.

9. Copper

Copper is a CRM tool designed specifically for Google Workspace users. It offers features such as contact management, lead generation, email integration, and reporting. Copper’s seamless integration with Google Workspace makes it a convenient choice for businesses already using Google’s productivity tools.

10. Zendesk Sell

Zendesk Sell is a sales-focused CRM tool that helps businesses manage their sales pipelines effectively. It offers features such as contact management, deal tracking, email integration, and reporting. Zendesk Sell’s intuitive interface and robust functionality make it a popular choice among sales teams.

11. Nutshell

Nutshell is a CRM tool designed for small businesses. It offers features such as contact management, lead generation, email integration, and reporting. Nutshell’s user-friendly interface and affordable pricing make it a great option for small business owners.

12. amoCRM

amoCRM is a cloud-based CRM tool that helps businesses automate their sales processes and improve customer relationships. It offers features such as contact management, lead generation, deal tracking, and analytics. amoCRM’s customizable pipeline view and advanced automation capabilities make it a popular choice among sales teams.

13. Salesflare

Salesflare is an intelligent CRM tool that automates data entry and provides valuable insights to help businesses manage their customer relationships effectively. It offers features such as contact management, email tracking, deal tracking, and reporting. Salesflare’s automation capabilities and AI-driven insights make it a powerful tool for sales teams.

14. Keap

Keap is an all-in-one CRM tool that offers features to help businesses automate their sales and marketing processes. It provides contact management, lead generation, email marketing, and more. Keap’s robust functionality and affordable pricing make it a popular choice among small and medium-sized businesses.

15. Bitrix24

Bitrix24 is a comprehensive CRM tool that combines sales, marketing, and customer service functionalities. It offers features such as contact management, lead generation, email marketing, project management, and more. Bitrix24’s extensive functionality and affordable pricing make it a great option for businesses of all sizes.

16. Capsule CRM

Capsule CRM is a simple yet powerful CRM tool that helps businesses manage their customer relationships effectively. It offers features such as contact management, lead generation, email integration, and reporting. Capsule CRM’s user-friendly interface and affordable pricing make it a popular choice among small business owners.

17. Pipedrive

Pipedrive is a sales-focused CRM tool that helps businesses manage their sales pipelines effectively. It offers features such as contact management, deal tracking, email integration, and reporting. Pipedrive’s intuitive interface and customizable pipeline view make it a popular choice among sales teams.

18. Microsoft Dynamics 365

Microsoft Dynamics 365 is a comprehensive CRM tool that combines sales, marketing, and customer service functionalities. It offers features such as contact management, lead generation, email marketing, and customer service automation. Microsoft Dynamics 365 integrates seamlessly with other Microsoft applications, making it an ideal choice for businesses already using Microsoft products.

19. Freshworks CRM

Freshworks CRM is a cloud-based CRM tool that helps businesses automate their sales processes and improve customer relationships. It offers features such as contact management, lead generation, deal tracking, and analytics. Freshworks CRM also integrates with other Freshworks applications, allowing businesses to streamline their operations.

20. Insightly

Insightly is a CRM tool designed for small businesses. It offers features such as contact management, lead generation, project management, and email integration. Insightly’s user-friendly interface and affordable pricing make it a popular choice among small business owners.

21. Agile CRM

Agile CRM is an all-in-one CRM tool that offers a wide range of features to help businesses manage their customer relationships effectively. It provides contact management, lead generation, email marketing, social media integration, and more. Agile CRM’s affordable pricing and robust functionality make it a great option for small and medium-sized businesses.

22. Copper

Copper is a CRM tool designed specifically for Google Workspace users. It offers features such as contact management, lead generation, email integration, and reporting. Copper’s seamless integration with Google Workspace makes it a convenient choice for businesses already using Google’s productivity tools.

23. Zendesk Sell

Zendesk Sell is a sales-focused CRM tool that helps businesses manage their sales pipelines effectively. It offers features such as contact management, deal tracking, email integration, and reporting. Zendesk Sell’s intuitive interface and robust functionality make it a popular choice among sales teams.

24. Nutshell

Nutshell is a CRM tool designed for small businesses. It offers features such as contact management, lead generation, email integration, and reporting. Nutshell’s user-friendly interface and affordable pricing make it a great option for small business owners.

Choosing the right CRM tool for your business can significantly impact your customer management processes and overall efficiency. Consider your business needs, budget, and desired features when selecting a CRM tool from the list above. With the right CRM tool in place, you can level up your business and take your customer relationships to new heights in 2024.